Terms and Conditions
General
By using the services of Vitalise, you are demonstrating your acceptance to be bound by these Terms and Conditions (Terms). The Terms may be modified from time to time by updating this page. You should visit this page frequently to review the current Terms. It does not affect your statutory rights. These Terms are in accordance with English law and will be construed in accordance with the English courts. Vitalise is a limited company with the registration number 12916142. The registered address is Chigwell, London, IG7 4LY. You may not assign or transfer your rights and/or obligations under these Terms or any Agreement into which these Terms are incorporated. No person other than Vitalise shall have any rights to enforce any of these Terms or any Agreement into which these Terms are incorporated.
Pricing
&
Payment
All pricing of services is subject to change without notice. All quotes, unless those following a physical assessment of the item to be restored, are preliminary. The provisional price is a provisional estimate only, which shall be determined with reference to all relevant factors including, without limitation, the style and condition of the item, the material composition and nature of staining and/or damage. On occasion, we may exercise our right to revise the price upwards after providing a fixed quote due to unforeseen complexities.
Once the quote has been approved, you may be required to make an upfront payment. An invoice would be generated for the required amount. Alternative payment method such as direct Bank Transfer or Paypal can be arranged upon request. Upon completion of your item, we will contact you to arrange the return of your items. If the card or method of payment fails and the invoice generated is not settled, we reserve the right to retain your items until full payment has been received. We accept all major credit cards and Paypal. We may introduce additional payment methods as our company evolves.
The GBP prices for services displayed on our website or app, at the time of quotation will be honoured for a period of 10 working days from when the quote is first sent. After 10 days, it will be at the discretion of Vitalise to maintain or alter the quote.
If you are a customer whose credit/debit card is not denominated in British Pounds Sterling, the final price will be calculated in accordance with the applicable exchange rate on the day your card issuer processes the transaction.
We take reasonable care to make sure our website and payment system is secure. All credit/debit card transactions in person and via invoicing are processed using iZettle, a secure payment gateway that encrypts your card details in a secure host environment. Your card details are not stored on Vitalise's servers or systems. We reserve the right to change payments provider at any time and for any reason without notice.
Furthermore, we take reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but absent of negligence on our part, we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing our website or app.
Collection,Return and
Transport
Negotiating booking a collection, depending on the agreed location, an extra fee may be applied to cover deriving costs to us, including but not limited to congestion charge and toll charge. This fee is non-refundable.
It is your responsibility to ensure that the item is available for collection/return at the time and on the date agreed. If we are unable to collect/return an item because there is no one available at the agreed time and location, or you have provided an incorrect or incomplete address, we reserve the right to charge an additional fee for any repeat trip.
Our quote is based on the photos provided on the items. However, certain complication are not always visible from these materials provided (eg. owing to the angle, the lighting and so forth). Therefore, during collection, we will assess and may revise the quote on your items if necessary.
An agreement between you and Vitalise for us to provide our treatment on the item(s) on your behalf comes into existence at the moment you leave the item(s) with us, such agreement being governed by these terms to the exclusion of all other terms, conditions and representations, whether written or oral. By leaving an item with us you are confirming: You are the rightful owner of the item in question and you have full authority to restore the item without anyone else’s permission (or that you have obtained any necessary permissions). You will maintain ownership of the items throughout the process.
Please check all items before leaving them with us at Vitalise for valuables including money, jewellery, or anything else of value you may not want to lose. Do not leave these in or together with your booked items. If we find any valuables, we will endeavour to return them to you, but we are not liable for the loss or damage of any such articles. Vitalise insures each item whilst it is within our facilities or that of a third-party service provider working on our behalf.
On certain occasion, we reserve our rights to drop off the items if we believe that the agreed address or the accepting party presents a risk to either us, our equipment or to the item being returned.
If the drop off is delayed by any event outside of our control, we will contact you as soon as possible to let you know and will take steps to minimise the impact of the delay. However, we are not liable for delays caused by external and unforeseen events.
If you do not agree to time and location for the return of your item within 31 days of us notifying you regarding the completion of our treatments, we reserve the right to charge you storage fees. Our storage rates are £50 per item per month which equates to £1.64 per item per day. We will endeavour to get in touch with you and alert you ahead of the charges commencing.
Limitation of Liability
In the unlikely event that an item becomes damaged whilst in our care, the liability of the item shall not exceed 5 times the repair cost regardless of brand or condition unless previously agreed in writing between both parties. If you are unhappy with any part of the completed work, you have 48 hours from return to contact us. We will investigate any complaint promptly and fairly compensate for damage or loss due to our negligence.
To the fullest extent permitted by law, we shall not be liable to you under these Terms for any loss of profits, loss of business opportunity, wasted expenditure, goodwill, reputation or revenue or for any indirect consequential or economic loss or damage whatsoever arising out of or in connection with these Terms.
Privacy
We recognise and respect the importance of protecting the privacy of visitors to our website or app. This privacy policy explains all of the information we collect about you through our website, how we use that information and the procedures that we have in place to safeguard your privacy. We reserve the right to amend or modify this privacy policy at any time and in response to changes in applicable law. If we change our privacy policy we will post the changes and may place notices on other pages of our website, so that you are aware of any amendments. Providing us with up to date information allows us to carry out our obligations arising from any contracts entered into between you and us, to monitor and improve the provision of the services through the website and to send you notices about our service or any changes to it. Please refer to our privacy and data policy.
Marketing of items
We reserve the right to market and advertise items on social media platforms as demonstrations of our capabilities to existing and potential clients, unless the item is easily identifiable or known for being personalised to the individual. However, you may request that we not use images of your items in writing. Please email info@vitalise-london.com.
Right to Decline
We reserve the right to decline our services to any client if we strongly believe our Vitalise treatments will not benefit or improve the items or basing on health and safety concern or for any reason whatsoever so long as the decline is in accordance with applicable discrimination laws.
Physical or verbal abuse and cyber attack towards our employees and our brand, will not be tolerated.
Intellectual Property Right
Your use of Vitalise's website does not permit you the right to any copyright, designs, trademarks, code or other intellectual property or material.
All such content, including third party trademarks, designs, and related intellectual property rights mentioned or displayed on this Site are protected by national intellectual property and other laws and international treaty provisions.
You are permitted to use the content only as expressly authorised by Vitalise. Any reproduction or redistribution of the above listed content is prohibited and may result in civil and criminal penalties.
However, you are permitted to make a copy for the purposes of viewing Content for your own personal use.
Content
In addition to the Intellectual property rights mentioned above, “Content” is defined as any graphics, photographs, including all image rights, sounds, music, video, audio or text on our website.
Vitalise tries to ensure that the information on this site is accurate and complete however, Vitalise does not promise that all our content is accurate or error-free.
Vitalise does not promise that the functional aspects of the website will be error free or that the server or applications that make content or information available are free of viruses or other harmful components.
We recommend that all users of the Internet ensure they have up to date virus checking software installed.
Third Party Site
We may include hyperlinks on this Site to other websites or resources operated by parties other than Vitalise, including advertisers. Vitalise has not reviewed all of the sites linked to its website and is not responsible for the content or accuracy of any off-site pages. Nor are we responsible for the availability of such external websites or resources. We do not endorse, and we are not responsible or liable, directly or indirectly, for the privacy practices or the content of such websites, including (without limitation) any advertising, products or other materials or services on or available from such websites or resources. We are not responsible for any damage, loss or offence (alleged or otherwise) caused by the content of third-party websites.
Complaints
If you have a complaint about us, please email info@vitalise-london.com giving full details including applicable dates, reference numbers (if any) and full contact details. These T&Cs, together with all our policies and procedures will be governed by and construed in accordance to the English Law and the relevant courts of England and Wales will have exclusive jurisdiction.
Suggestions
If you have any suggestions, then please do not hesitate to get in touch either by email info@vitalise-london.com or by telephone on 07958 628103.