Our initial quote after examining the provided photos are only provisional. Items can be produced the same but will become unique with its owner over time. We have learnt that despite the number of photos you can provide, certain aspects of the item may not be visible and can only be detected upon further physical examination. We may revise our quote during collection and/or during the process of treatment with detail explanation on the complication discovered and our limitated ability with just the selected treatment(s). We may also make suggestions on further treatments that we think may be benefitial to your item(s). It is your decision whether to accept the new quote. For example, a client book in for the liner to be re-stiched but the photo is too dark and only a small rip is visible. Upon collecting the item, multiple rips are noticed and pricing would be adjusted accordingly for all the sewing work.

We do not have a Highstreet location for our business at this stage. But we are very prompt with our replies, including emails, Instagram DM and especially Whatsapp messages. Queries will be answered within 48 hours of submission. Collection and Return can be arranged between 9am to 9pm depending on the argreed location.

With no physical shop front and to be time efficient we would ask you to send through photos of the item and a description on what treatment you are looking for in oder for us to provide an estimation first. This would give you a rough idea how much it would cost and how long the treatment would take. If you would like to go forward with the quote, we can arrange a meet up for collection. This way we can avoid unnecessary journey for both parties.

Depending on the nature of the work required, the item can be returned anything between 2 to 10 days after collection. We will be able to let you know roughly how long it would take when we collect the item. Please note, during busy period, it may take longer to reserve a slot for collection. If you choose to have the item experdited - subject to our availability, a premium will be applicable.

We handle each item with care and always appreciate the craftsmanship of its maker. Being exposed to many different brands and handling various items, we may be able to provide you with a personal opinion on your piece(s). However, please note this is not an official Service and therefore we are not liable for any claim surrounding and/or deriving from the perception on the authenticity of your item(s).

We take the payment for our Vitalise treatment in full once it has been completed - you can settle in cash, by card or via transferring. We may require a deposit prior to our collection or a full payment prior to the drop-off/ dispatch, which will payable via bank transfer or Paypal. Alternative payment arrangements such as through digital wallet can be arranged. We reserve our rights to retain your item(s) until the service is paid for - Terms and Conditions applied.

With each item that undertook our Vitalise treatment, we will guarantee our work for 60 days - excluding items having General Maintenance treamtents. However, we judge each case on its merits. Since we are unable to determine what has been in contact with your item or how it is used and stored after the drop off, there could be an impact on work we have done.

It is possible within our abilities and connections, however, with many brands available and the vast variety of their products, we do not have all hardware items readily available. If you are looking to replace broken or missing hardware, we will have to contact our suppliers to source suitable replacement(s), making sure it would be a good match in terms of material, sizing as well as colouring. It is the case that we can only do this if we have your item with us and/or the broken piece(s) and that the sourcing process would take time without guaranteed result.

Generally, colour match and repainting specific areas would be possible. However, depending on the general state of the material, sometime it is better to recolour the whole item to ensure an even coverage. For example, light colour saffiano leather can have tiny darker dots appearing throughout the surface after some usage and thus, when recolouring only specific areas, these areas, despite the colour matched, can appear 'cleaner' or 'brighter' compared to the rest of the item. In such case, we would inform you on the appearance and suggest recolouring the whole item. Other situations where the item is made from unfinished leather (i.e, there is no top coat sealant), we will be recolouring the entire item.

Generally, depending on the rip, it may be possible to stitch/ glue the broken material back on the item. However, it is to be emphasised that the structural strength of the area will not be the same as before since the item has been damaged. Where replacement is possible, we will suggest this instead.

We would advise against this as we only have a limited number of colour studs for Christian Louboutin items. It may not be a complete match and that the attachment should be done after a thorough clean and perhaps with the usage of specialised adhesive depending on the case.

Our Colour treatment can offer customised mix. If you have a specific colour sample that we can take, it is possible for us to produce a close colour match for your item. However, the colour change can be performed on leather and fabric materials. Our dye for suede and nubuck will be limited to the manufacturer range and there is no product to change rubber/ plastic material currently.